cek33 Privacy Policy —
How We Handle Your Personal Data
At cek33, protecting the personal data of our players across Bangladesh is a responsibility we take seriously. This Privacy Policy explains in plain, formal terms exactly what information we collect, why we collect it, how it is used, who it may be shared with, and what rights you hold over your own data. We encourage every player to read this document in full before creating an account.
1 Introduction
This Privacy Policy ("Policy") is issued by cek33 ("cek33", "we", "our", or "us") and governs the collection, processing, storage, and disclosure of personal data relating to individuals who visit, register with, or use the cek33 platform at https://cek33.io (the "Platform").
cek33 is committed to maintaining the highest standards of data privacy and information security for every player who uses our platform. We process personal data only for specified, explicit, and legitimate purposes, and we do not process personal data in a manner incompatible with those purposes.
By accessing the Platform or creating a cek33 account, you acknowledge that you have read and understood this Privacy Policy in its entirety and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must not use the Platform.
Important Notice: This Privacy Policy should be read in conjunction with the cek33 Terms & Conditions. Defined terms used in this Policy and not separately defined herein carry the meanings assigned to them in the Terms & Conditions.
2 Data Controller
For the purposes of applicable data protection law, cek33 acts as the data controller in respect of the personal data collected and processed through the Platform. The data controller is responsible for determining the purposes and means of processing your personal data.
If you have any questions or concerns regarding the processing of your personal data by cek33, or if you wish to exercise any of your data rights described in Section 10 of this Policy, please contact the cek33 data protection team using the contact details set out in Section 14.
Data Protection Contact: [email protected] — available 24 hours a day, 7 days a week in English and Bengali.
3 Personal Data We Collect
cek33 collects personal data in several categories depending on the nature of your interaction with the Platform. The table below sets out the categories of personal data we collect, specific examples of data within each category, and the primary purposes for which that data is collected.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, national ID number, passport number | Account registration, KYC verification, age verification (21+) |
| Contact Data | Email address, mobile phone number, residential address (including division, district, upazila), city (e.g., Dhaka, Chittagong, Sylhet) | Account communications, support, withdrawal notifications |
| Financial Data | bKash account number, Nagad account number, Rocket account number, Upay account reference, Dutch-Bangla Bank account details, deposit and withdrawal transaction records, account balance history | Payment processing, fraud prevention, KYC for large withdrawals |
| Technical Data | IP address, browser type and version, device type, operating system, screen resolution, session tokens, login timestamps | Platform security, fraud detection, service improvement |
| Usage Data | Betting history, games played, stakes placed, win/loss records, session duration, pages visited, search queries on Platform | Responsible gaming monitoring, personalisation, bonus eligibility |
| Communications Data | Support chat transcripts, email correspondence with cek33, dispute submissions, feedback forms | Dispute resolution, service quality, compliance record-keeping |
| Verification Documents | Scanned copies or photographs of national ID, passport, utility bills, bank statements submitted for KYC | Identity and address verification, withdrawal clearance |
cek33 does not collect special category data (such as health data, biometric data, religious beliefs, or political opinions) unless you voluntarily disclose such information in the context of a responsible gaming self-exclusion request or similar welfare-related interaction, in which case such data is processed solely for the purpose of providing appropriate player protection measures.
4 How We Collect Personal Data
4.1 Directly From You
The majority of personal data cek33 holds about you is provided directly by you when you register an account, complete KYC verification, make deposits or withdrawals, contact our support team, participate in promotions, or otherwise interact with the Platform.
- Registration forms — name, date of birth, contact details, preferred payment method.
- KYC document uploads — identity documents, proof of address, payment method verification.
- Support interactions — email correspondence, live chat, dispute submissions.
- Responsible gaming tools — self-exclusion requests, deposit limit settings, time-out requests.
4.2 Automatically Through Platform Use
When you access and use the cek33 Platform, certain technical and usage data is collected automatically through standard web technologies including server logs, session cookies, and analytics tools operated by or on behalf of cek33.
- Server logs record your IP address, browser type, and page request timestamps each time you interact with the Platform.
- Session cookies maintain your logged-in state and platform preferences during each visit.
- Analytics tools aggregate usage patterns to help cek33 improve platform performance and user experience.
4.3 From Third-Party Sources
cek33 may receive personal data about you from third-party sources where this is necessary for the purposes described in Section 5, including:
- Payment processors (bKash, Nagad, Rocket, Upay, and banking partners) — transaction confirmation and fraud signals.
- Identity verification service providers — document authentication and database cross-referencing for KYC compliance.
- Fraud prevention databases — flagging of accounts associated with known fraudulent or money-laundering activity.
5 Purposes for Which We Process Your Data
cek33 processes your personal data only for the following specified and legitimate purposes:
- Account Management: Creating and maintaining your cek33 player account, authenticating logins, managing account settings and preferences, and communicating account-related notices to you.
- Contract Performance: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and banking partners; settling bets; crediting and debiting account balances; and providing the betting and gaming services you have requested.
- Identity and Age Verification: Conducting KYC checks to verify your identity, confirm you are aged 21 or over, and confirm the ownership of your registered payment methods before processing withdrawals or where required by our internal compliance procedures.
- Legal and Regulatory Compliance: Retaining records as required by applicable law; responding to lawful requests from competent authorities; implementing and enforcing our anti-money laundering and fraud prevention procedures.
- Responsible Gaming: Monitoring usage patterns to identify indicators of problem gambling; administering self-exclusion arrangements, deposit limits, and time-out requests; and providing welfare-related communications to players who have activated responsible gaming tools.
- Platform Security: Detecting, investigating, and preventing fraudulent activity, bot usage, account takeovers, and other security incidents on the Platform.
- Customer Support: Handling support queries, resolving betting disputes, and maintaining communication records relating to account issues.
- Marketing and Promotions: Sending promotional communications regarding cek33 bonuses, seasonal offers (including Eid, Pohela Boishakh, and BPL season promotions), and new product launches — but only where you have provided consent or where permitted by applicable law. You may opt out of marketing communications at any time by contacting [email protected].
- Service Improvement: Analysing aggregated usage data to understand how players interact with the Platform, identify areas for improvement, and inform the development of new features and products.
6 Legal Basis for Processing
cek33 processes your personal data on one or more of the following legal bases depending on the specific processing activity concerned:
- Contractual Necessity: Processing required to perform the contract between cek33 and you — specifically, to provide the betting and gaming services you have requested, process financial transactions, and manage your account.
- Legal Obligation: Processing required to comply with applicable legal obligations, including KYC identity verification, record retention requirements, and responding to lawful requests from competent authorities.
- Legitimate Interests: Processing carried out in pursuit of cek33's legitimate business interests — including fraud prevention, platform security, and service improvement — where those interests are not overridden by your data protection rights and interests.
- Consent: Processing carried out on the basis of your freely given, specific, informed, and unambiguous consent — primarily in respect of marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
7 Data Sharing and Disclosure
Core Principle: cek33 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Personal data is shared with third parties only where strictly necessary for the purposes described below.
7.1 Payment Service Providers
To process deposits and withdrawals, cek33 shares necessary financial and identity data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These providers process your data solely to complete financial transactions on your behalf and are contractually bound to maintain the confidentiality and security of your data.
7.2 Identity Verification Providers
cek33 engages third-party identity verification and KYC service providers to authenticate documents submitted by players and cross-reference information against relevant databases. These providers act as data processors on behalf of cek33 and are bound by data processing agreements requiring them to process personal data only on cek33's documented instructions.
7.3 Game Content Providers
Where you access games provided by third-party game studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi), limited technical data (including a player session token and anonymised player identifier) may be shared with the relevant game provider solely to facilitate game delivery. Game providers do not receive your full personal profile, financial data, or contact details.
7.4 Legal and Regulatory Disclosures
cek33 may disclose your personal data to competent authorities, law enforcement agencies, courts, or other public bodies where required to do so by applicable law, court order, or where cek33 reasonably believes disclosure is necessary to protect the rights, property, or safety of cek33, its players, or the public.
7.5 Business Transfers
In the event that cek33 undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to the processing of your personal data that result from it.
8 Data Retention
cek33 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law, whichever is longer. The following general retention periods apply:
- Active Account Data: Retained for the full duration of your account being active on the Platform, plus a minimum period of five (5) years following account closure to meet record-keeping and compliance obligations.
- KYC and Identity Documents: Retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later, in accordance with anti-money laundering record-keeping requirements.
- Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction to comply with financial record-keeping requirements.
- Support Communications: Retained for a minimum of three (3) years from the date of the last communication in a support thread, or longer where the communication relates to an unresolved dispute or legal matter.
- Technical and Log Data: Retained for up to twelve (12) months from the date of collection unless longer retention is required for a specific security investigation.
- Marketing Consent Records: Retained for as long as you remain a registered player and for three (3) years following account closure to evidence the basis on which marketing communications were sent.
At the end of the applicable retention period, personal data is securely deleted or anonymised in a manner that renders it impossible to re-identify the individual concerned.
9 Data Security
cek33 implements and maintains a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, without limitation:
- SSL/TLS Encryption: All data transmitted between your device and the cek33 Platform is encrypted in transit using industry-standard SSL/TLS protocols.
- Encryption at Rest: Sensitive personal data stored on cek33 servers, including KYC documents and financial data, is encrypted at rest using AES-256 or equivalent encryption standards.
- Access Controls: Access to personal data is restricted to cek33 personnel and authorised service providers who have a legitimate business need to access it. Access rights are reviewed regularly and revoked when no longer required.
- Pseudonymisation: Where technically feasible, personal data used for analytics and service improvement purposes is pseudonymised so that it cannot directly identify an individual without reference to a separately held key.
- Penetration Testing and Vulnerability Management: The cek33 Platform undergoes regular security assessments, including penetration testing and vulnerability scanning, to identify and remediate security weaknesses.
- Incident Response: cek33 maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, cek33 will notify affected individuals without undue delay.
While cek33 employs all reasonable security measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. Players are also responsible for maintaining the security of their own account credentials. Please refer to Section 3.2 of the cek33 Terms & Conditions for account security obligations.
10 Your Data Rights
As a data subject whose personal data is processed by cek33, you hold the following rights in respect of your personal data. To exercise any of these rights, please submit a written request to [email protected]. cek33 will respond to all verifiable data rights requests within a reasonable timeframe and, in most cases, within 30 days of receipt.
You have the right to request a copy of the personal data cek33 holds about you and information about how it is being processed.
You have the right to request correction of inaccurate or incomplete personal data held about you without undue delay.
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
You may request that cek33 restrict the processing of your data in certain circumstances, such as while the accuracy of data is being contested.
Where processing is based on consent or contract, you may request your personal data in a structured, commonly used, machine-readable format.
You have the right to object to processing of your personal data carried out on the basis of legitimate interests, including for direct marketing purposes.
Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
You have the right not to be subject to decisions based solely on automated processing that produce significant legal or similarly significant effects.
cek33 will not charge a fee for handling data rights requests in the ordinary course. However, where requests are manifestly unfounded or excessive in frequency, cek33 reserves the right to charge a reasonable administrative fee or decline to act on the request, providing written reasons for that decision.
11 Cookies and Tracking Technologies
The cek33 Platform uses cookies and similar tracking technologies to maintain session state, remember your preferences, and collect aggregated analytics data about Platform usage. The following categories of cookies are used:
- Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They include session authentication cookies that keep you logged in during your visit and security cookies that help protect against cross-site request forgery. These cookies cannot be disabled.
- Functional Cookies: These cookies remember your preferences — such as your preferred language, display settings, and last-visited section of the Platform — so that you do not need to re-enter them on each visit.
- Analytics Cookies: These cookies collect anonymised and aggregated data about how visitors use the Platform — which pages are visited most frequently, how long sessions last, and which features are used. This data is used by cek33 to improve the Platform and does not identify individual users.
- Responsible Gaming Monitoring Cookies: These cookies support cek33's responsible gaming obligations by recording session duration data to enable automatic session time-out prompts and to support the deposit limit and time-out tools available within your account settings.
You can control cookie settings through your web browser's preferences. Note that disabling cookies other than strictly necessary cookies may impact the functionality of certain features on the cek33 Platform.
12 Minors and Age Restriction
21+ Restriction: The cek33 Platform is strictly intended for adults aged 21 and above. cek33 does not knowingly collect personal data from individuals under the age of 21.
If cek33 becomes aware that personal data has been collected from an individual who is under 21 years of age, that account will be immediately suspended, all associated personal data will be securely deleted, and any funds held in the account will be dealt with in accordance with the cek33 Terms & Conditions and applicable law.
If you are a parent or guardian and believe that your child has registered a cek33 account or otherwise provided personal data to cek33, please contact us immediately at [email protected] so that we can take appropriate action without delay.
13 Changes to This Privacy Policy
cek33 reserves the right to update or amend this Privacy Policy at any time. When material changes are made to this Policy, cek33 will notify registered players by email to their registered email address and by displaying a prominent notice on the Platform for a period of not less than 7 days prior to the updated Policy taking effect.
The "Last Updated" date at the top of this Policy will be revised each time a change is made. Your continued use of the cek33 Platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not agree with the revised Policy, you must cease using the Platform and may request account closure in accordance with the Terms & Conditions.
We encourage you to review this Privacy Policy periodically to stay informed about how cek33 is protecting your personal data. Archived versions of previous Privacy Policies are available upon request by contacting [email protected].
14 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by cek33, please contact us using the details below. Our data protection team is available around the clock and will respond to all enquiries as promptly as possible.
Email: [email protected]
Support Hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (UTC+6)
Languages Supported: English and Bengali
When submitting a data rights request, please include your full registered name, your registered email address, and a clear description of the right you wish to exercise or the concern you wish to raise. This will help our team verify your identity and process your request without unnecessary delay.
How cek33 Safeguards Your Privacy
From the moment you register to every transaction you make, cek33 applies multiple layers of protection to keep your personal data safe and your experience secure.
Every page and transaction on the cek33 Platform is protected by SSL/TLS encryption, ensuring that data transmitted between your device and our servers cannot be intercepted by unauthorised parties.
cek33 verifies the identity of every player before processing withdrawals. Our KYC process confirms your identity and age, protecting both you and the platform from fraudulent activity and unauthorised account access.
Sensitive data stored on cek33 servers — including your KYC documents and financial records — is encrypted at rest using AES-256 encryption, one of the most robust data protection standards available.
cek33 does not sell, rent, or trade your personal data to third parties for marketing or any other commercial purpose. Your data is used exclusively to provide and improve the services you have requested from us.
Access to player personal data within cek33 is restricted on a strict need-to-know basis. Only authorised personnel with a verified business requirement may access your data, and all access is logged and audited.
In the unlikely event of a data security incident, cek33 maintains a documented incident response procedure and will notify affected players without undue delay, clearly explaining what data was involved and what steps we have taken.
Explore cek33 — Bangladesh's Trusted Betting Platform
Now that you understand how cek33 protects your personal data, you can enjoy our full range of sports betting, live casino, and slot games with complete confidence. Explore cricket odds, football markets, and live dealer tables — all secured by the privacy standards described in this policy.